Refund Policy

We want you to be 100% satisfied with your Night Sky. We aim to deliver a 5 star product and service.

If your order was damaged in transit, we can issue a replacement or a refund, after you have supplied photos of the damaged item and packaging.

If you are simply not satisfied with your purchase we will issue a refund if returned within 30 days after the date the order was received. We don't cover the shipping cost of returns. For refunds or replacements please first contact us at help@thenightsky.com so that we can resolve any issues with the order.

If you had an error on the order details, entered when placing the order, we don't accept returns for customer error, or for wrong size ordered, or customer oversight, or partial returns.

We don't offer refunds if a customer enters an incomplete or incorrect shipping address. Instead we offer to re ship the order once returned, for a re shipping fee pertinent to the country the order is re shipping to. The re shipping fee information for your country is available if you contact customer service at help@thenightsky.com

Gift Cards:
There are no refunds or exchanges on our gift cards and they are not redeemable for cash or resale.

Please contact help@thenightsky.com and customer service will help in these situations.

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